CHANGED YOUR MIND OR ORDERED THE WRONG ITEM(S)?

Please note that we must be informed in writing by email of any intention to return unwanted goods, and unsolicited returns will not be accepted for refund or exchange.

Please note also that, unfortunately, we are unable to accept returns on any custom items.

FAULTY GOODS

If you discover a product is faulty, please email our Customer Service team within 14 days from the date of delivery at shop@aliranta.eu. We’ll be happy to help. If a product you have bought develops a fault after that time, most products we supply come with an additional warranty. Please contact us for more information.

DAMAGED OR MISSING GOODS

If items are damaged or missing from your order, please contact us within 14 days from the date of delivery Email us at shop@aliranta.eu, and we’ll be happy to help in any way we can.